Refunds and Returns Policy

Our Commitment

At Little Lyves, we strive to provide high-quality sensory boxes and products that bring comfort and joy. If you are not completely satisfied with your purchase, we are here to help. Please review our refunds and returns policy below.

Returns

• Eligibility: Returns are accepted within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received. Due to the nature of our products, we cannot accept returns on items that have been opened or used.
• Process: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with return instructions and a return authorization number.

Refunds

• Processing: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
• Shipping Costs: Please note that shipping costs are non-refundable. You are responsible for the cost of return shipping. If you received a damaged or incorrect item, we will cover the return shipping costs.

Exchanges

• Eligibility: Exchanges are available for defective or damaged items. To request an exchange, contact our customer service team within 30 days of receiving your order.
• Process: Please provide your order number and details of the item you wish to exchange. We will assist you with the exchange process and cover any additional shipping costs associated with the replacement.

Damaged or Incorrect Items

• Report Issues: If your item arrives damaged or if you receive the wrong product, please contact us immediately at [email protected]. Include photos of the damage or incorrect item and your order number. We will arrange for a replacement or issue a refund.

Contact Us

For any questions or concerns about our refunds and returns policy, please reach out to our customer service team at:

• Email: [email protected]

Thank you for shopping with Little Lyves. We appreciate your support and are dedicated to ensuring your satisfaction.